Frequently Asked Questions


  • Your payment information is secure and not shared.

    REFUND POLICY:

    Due to the downloadable nature of our product suite, we cannot offer refunds on your purchase. All sales are final.

    If you have any tech problems or feedback, email us at hello@alissaavenue.com

    Note:

    Digital content especially when it's been accessed is not eligible for transfer or exchange.

    Mass copying, sharing on or offline, reselling, photoshopping, and editing of products is prohibited.

    All sales are final.

    By clicking "I agree to the terms" you also agree to the full terms on our websites. Terms and policies can change without notification. It is the responsibility of the customer to stay abreast of the terms.

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  • Please be advised that the information regarding our quarterly "LIVE" programs and coaching offerings is subject to change without prior notification. We highly recommend that you check back periodically for any updates.

    Alissa Avenue® sponsored events afford members coaching opportunities. For example, the AWE program provides "on-demand" coaching via pre-recorded sessions and printable resources for your convenience. There may be instances, however, where members may avail of virtual, one-on-one coaching sessions within our membership. This service is offered on a rare basis and is dependent on the availability of our professional coach, the coachability of the client requesting the service, and time constraints.

    For further information, please refer to the program policies and terms when joining.

    In addition, we offer virtual VIP Days to AWE and A. Suite members during specific times of the year. Coaching is often included when a client books a VIP DAY, and these sessions are unique, requiring a contract and booking. Due to their popularity, they tend to fill up quickly, so prompt action is advised. Depending on your specific needs, additional prerequisites may be required.

    We also offer special virtual sessions for group coaching. However, your company or organization is required to complete an application. It is essential to note that for a LIVE coaching experience, your organization must be within our company's geographical service area.

    For more details on the application process, contractual booking, fees, and other pertinent information, please visit the "Services" page in the footer of the website.

  • SPECIAL LINKS:

    TERMS OF USE

    PRIVACY POLICIES

    REFUND POLICY

    DISCLAIMERS

  • Hey there! We’ve got some exciting news to share with you! We’ve just released a special blog post all about our brand upgrade, and we believe you’re going to love it.

    We’re also thrilled to invite you to tune into a very special episode of The Altitude Talks Podcast where our CEO, Alissa Duhon shares the story behind our transformation.

    These resources will give you a sneak peek into our future plans, upgraded philosophy, and mission. We’re confident that you’ll find them fun, informative, and engaging. Thanks for being a part of our journey! See you there!

  • If you are a previous client or customer of Alissa and Company, and you have a discount code from 2023 or an unredeemed coaching time block, you have until May 2024 to use them. A special email has been sent to both former and current ACO clients and members, with detailed instructions on how to redeem these offers and navigate the new membership portal.

Still have questions? Contact us.